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Telecoms Service Co-ordinator

PURPOSE

To actively contribute to the successful operation of the Customer Services Department, ensuring a proactive approach to communication and support, at all times upholding the values and ethics of the business and promoting a positive company image.


DUTIES

Working as part of a team, in line with the needs of the business and reporting to the Customer Services Manager, duties include but are not limited to:

• Direct communication with customers and colleagues, both verbally and in writing, effectively managing expectations and outcomes

• Use of company systems and programs such as Microsoft Office, Abillity, CRM and Solar Winds

• Fault and query logging and management

• Complaint handling

• Role-appropriate provisioning

• Data downloads such as DED’s and CDRs

• Management and investigation of network leakage, accuracy of supplier invoicing and identification of loss-making services and calls

• Network service billing assistance


DESIRABLE QUALITIES/PERSON SPECIFICATION

Those performing this role should display:

• The ability to cope in a fast-paced environment, often under pressure

• Attention to detail and effective time management

• The ability to follow specific processes and instructions, meeting deadlines and taking tasks to completion

• Willingness to learn, adapt and contribute to changes in line with personal and company development

• The ability to work both independently and as part of a team, effectively communicating progress and requesting assistance when needed.

 

To enquire about this Job Vacancy please contact the business directly.

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Contact

Claire Baker

Address

Units 6 & 7

Apex Business Park

Hailsham

East Sussex

BN27 3JU

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